Read the report from our Enter and View at Glenbank care home. We spoke to staff and residents and made our own observations which has led to some interesting findings and some recommendations for improvement.
Summary of findings
At the time of our visit, the evidence is that the home was operating to a very good standard of care with regard to Dignity and Respect
- Residents looked tidy and clean, we saw no evidence of dignity not being respected.
- We saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while.
- Residents had a key worker to look after their personal care and deal with their concerns
- Residents told us that they were very happy with the food.
- We were informed about a variety of activities including craft sessions, exercise classes and trips out, organised by a member of the night staff and the cook.
- There is no dedicated activities co-ordinator
- Staff told us that they received ongoing training in providing a service centred around dignity and respect
- We were informed that most of the residents are registered with Heaton Medical Centre and occasionally it can be difficult to get a home visit for a resident who has been unwell for a couple of days without exercising pressure
- The Manager is concerned that some letters regarding hospital appointments or consultations are addressed to a patient with dementia as it is assumed the home open residents mail. This is not the case and the Manager has to either wait for a family member to visit or sit with a patient to encourage them to open their mail in case there is something the home need to be aware of
- There have been no difficulties around hospital discharge as the home works well with the Discharge Co-ordinator and Social Work team