We visited St Catherines to observe their practices and talk to their staff and residents. Our report contains our full findings and our recommendations that were made following on from our visit.
Summary of findings
At the time of our visit, the evidence is that the home was operating to a very good standard of care with regard to Dignity and Respect
- Residents looked tidy and clean, we saw no evidence of dignity not being respected.
- We saw evidence of staff interacting with patients positively and regularly, including just checking they were okay if they had been sat for a while.
- Residents had a key worker to look after their personal care and deal with their concerns
- Residents told us that they were very happy with the food.
- We were informed about a variety of social activities, individually tailored to suit each resident. Some residents disagreed with this, although this should improve with the appointed of the Activities Co-ordinator
- Staff told us that they received ongoing training in providing a service centred around dignity and respect
- Staff, residents and the visitor we spoke to felt that staffing levels were a concern and staff did inform us that they would like time to sit and chat with residents more
- Staff raised concerns about dental care.