Bolton Neighbourhood Engagement - Feedback on Workforce Behaviours
Across the area of Bolton one of the topics considered important for staying healthy was workforce behaviour/ We held neighbourhood workshops and this report contains all the comments we collected at the workshop so that they can be considered.
Summary:
In total 48 comments were made about workforce/service provider behaviours. The main themes of which are:
- Communication
- Inconsistency
- Top down culture
- Gate keeping and handovers
- Disconnect
- Trust and relationships
- Timeliness
- Morale
Conclusions:
Inconsistencies with information and service provision were seen to be key frustrations within the neighbourhoods. This along with working in a top down approach were seen as reasons as to why people were struggling to take ownership of their health and well-being.
Individuals also felt more emphasis should be placed on professionals building and maintaining trusting relationships with individuals which would help in all aspects of health and well-being management.
To view all the comments related to this topic see the full report by clicking on the link below:
Downloads
To read our full report, please download below
Engagement report - Feedback on workforce behaviours
