Bolton Neighbourhood Engagement - Feedback on Workforce Behaviours

Report - 1 December 2017

Across the area of Bolton one of the topics considered important for staying healthy was workforce behaviour/ We held neighbourhood workshops and this report contains all the comments we collected at the workshop so that they can be considered.

Summary:

In total 48 comments were made about workforce/service provider behaviours.  The main themes of which are:

  • Communication
  • Inconsistency
  • Top down culture
  • Gate keeping and handovers
  • Disconnect
  • Trust and relationships
  • Timeliness
  • Morale

Conclusions:

Inconsistencies with information and service provision were seen to be key frustrations within the neighbourhoods.  This along with working in a top down approach were seen as reasons as to why people were struggling to take ownership of their health and well-being.

Individuals also felt more emphasis should be placed on professionals building and maintaining trusting relationships with individuals which would help in all aspects of health and well-being management.

To view all the comments related to this topic see the full report by clicking on the link below:

Downloads

To read our full report, please download below

Engagement report - Feedback on workforce behaviours
Download (PDF 366 KB)

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