Healthwatch in Greater Manchester has published a new regional report capturing the lived experiences of almost 500 people accessing urgent and emergency care (UEC) across Greater Manchester in the past year.
This report, reviewed feedback and lived experiences from all ten local Healthwatch in Greater Manchester. People shared first-hand what it’s like to access care when you’re in crisis, what helped, what didn’t, and what needs to change.
The report, Experiences of Urgent and Emergency Care Across Greater Manchester, highlights serious concerns about long waits, communication failures, and unclear routes into care. It also identifies good practice and moments where staff made a real difference through compassion, clear information, and timely support.
Many people turned to A&E as a last resort, not because they wanted to, but because they felt they had no other choice.
