Local Information and Helplines

Here you will find many sources of useful information and advice

Bolton Council Adult Safeguarding

 01204 337000


If the issue is an emergency call 999

Children and Young People

Urban Outreach Food Hub – All enquiries are made by ringing a central Bolton Council telephone number: 


Local Support

Bolton’s Humanitarian Response line: mainly aimed at those shielding/vulnerable but will refer and signpost onto appropriate support

01204  337221 (Mon-Fri 8.30am-5.30pm, Sat 9am-1.30pm).

Single Point Of Access (SPOA) –to access services for help with anxiety or depression. Open to self-referrals:

01204 483101 or via their online portal –

1Point–provides IAPT counselling via telephone/online accessed via SPOA or self-refer:

01204 917745.



 116 123



Greater Manchester Mental Health Trust (GMMHT) – 24/7 Helpline

 0800 953 0285


Children and Young People’s mental health

Be Kind to My Mind – click ‘who can you speak to?’ for a list of organisations’ -  

Who Can You Speak To - Be Kind To My Mind


Domestic Abuse

If in danger and unable to talk on the phone, call 999 and then press 55. This will transfer call to the relevant Police force who will assist you without you having to speak.

Fort Alice -Providing support for women & children affected by domestic abuse in Bolton:

01204 701846 (24 hour) helpline.

National Domestic Abuse Helpline -

0808 2000 247 

Women’s Aid-has advice specifically for current coronavirus outbreak, including a live chat service. Visit their website for more information

Men’s Advice Line-confidential helpline for male victims of domestic abuse and those supporting them. Call them on

0808 8010327 or   

Galop-LGBT+ community anti-violence charity:

0800 999 5428        



Bereavement and Loss

Silverwellbeing Therapy Service –providing telephone therapy for all forms of bereavement and loss for anyone living, working or studying in Bolton. Also provides couples counselling. Please contact them on

01204 917745 or      


1Point –as part of wider IAPT counselling offer, they also provide IAPT bereavement counselling which is open to all registered with a GP in Bolton:

01204 917745

Bolton NHS Foundation Trust’s Bereavement support group –Telephone support is currently available for bereaved families of both Covid and non Covid patients who have died in the Trust:

01204 390448.


Bolton Hospice -Bereavement support is only available for users of Bolton Hospice's services and is currently being offered via membership of a bereavement WhatsApp group and phone/video 1-1 support:

01204 663066.


Finances and welfare

Step Change Debt Charity -


Bolton Money Skills -


Bolton Guild of Help -


Bury and Bolton Citizen’s Advice Bureau (CAB) -


NHS complaints

Bolton Advocacy Hub – practical support and advice with NHS complaints

Age UK (Bolton) offering a range of services, during the pandemic such as Welfare Calls,  Emergency Essential Shops, Home from Hospital and Home Services -


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