Covid-19 Important information

Here you will find the latest information about COVID-19 and how to do your bit to stay safe.
Man with clipboard stood in hospital corridor

New national measures have come into place in England.

The measures have been introduced to reduce the chances of the virus spreading by reducing social contact

Everyone must stay at home, and may leave only for a limited set of reasons, which include:

  •  For education;
  • For work, if you cannot work from home;
  • For exercise and recreation outdoors, with your household, support bubble or on your own with one person from another household;
  • For all medical reasons, appointments and to escape injury or harm;
  • To shop for food and essentials;
  • And to provide care for vulnerable people, or as a volunteer.

To reduce social contact, the government has ordered certain businesses and venues to close or restrict how they provide goods and services. Other businesses are permitted to stay open.

Support for the vulnerable

If you are struggling and have no family and friends you can call upon for support please call the helpline on 01204 337221. (Bolton Council)
They can help with food and essential items such as medication and offer advice.

The helpline is open Monday to Friday from 8.30am-5.30pm and Saturdays from 9am – 1pm.

If you have hearing or speech difficulties please visit to use the free service to talk to them.

Guidance about shielding and protecting clinically extremely vulnerable people

The government is writing to people, who have been identified as clinically extremely vulnerable, with advice about how to stay safe from coronavirus (COVID-19).

It is advising clinically extremely vulnerable people to stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments. They should work from home, and if they cannot work from home, they should not attend work for this period of restrictions.

The guidance can be found here on the government website.

Recovery after COVID-19

A new website has been set up to help people cope with their recovery after having COVID-19.

Tell us about your experiences

If you have used NHS or social care services during the pandemic then we want to hear from you. Tell us about your experience - your voice will help us ensure services are the best they can possibly be during the pandemic. 

Tell us your feedback, regardless whether it is positive or negative, fill in our short, confidential survey and help improve services across Bolton.

Share your feedback

Getting help

If you are struggling because you need to stay at home and have no family or friends to support you, please ring the council helpline 01204 337221. Further information is available on the Council website.

Or tell the council about any help you need using their online form and they will arrange for someone to call you back within 24 hours.

If you have hearing or speech difficulties please visit to use the free service to talk to the council.

If you have friends or relatives in other areas of Greater Manchester and can no longer support them then the  emergency numbers to contact for the other councils in the area can be found by clicking here

Coronavirus information for children

Alder Hey Children's NHS Foundation Trust has created some information specifically for children to help them understand what coronavirus is, the importance of hand washing and how to stop the virus spreading. Please see a video and factsheet containing the information.

Don’t delay in seeking medical care

It is really important that you know the NHS is still here for you should you need medical help. You can still contact your GP by phone or you can use NHS 111 online or by calling 111.
If you are injured or seriously ill it is important that you should go to hospital. All the usual treatments are available in Accident & Emergency (A&E).
No-one should avoid going to hospital if they need urgent medical treatment.

If you have any of the following go to A & E:

  • Chest pain

  • Stroke symptoms,
  • Heavy bleeding
  • Severe tummy pain or headache
  • Mental health concerns
  • You have a child who is very unwell

For more information about hospital services visit or watch Francis Andrews, Medical Director, Bolton NHS Foundation Trust explain more by clicking here


If you've had a letter about a smear test, then you should phone your GP. Routine smear tests are on hold, but if your last results were abnormal then you won't have to wait for another test.


Useful Helplines & Easy Read Information:

Bolton Covid-19 Community Response Line:

01204 337221

Government Business Support Helpline: 

 0300 456 3565

HMRC Coronavirus Tax Helpline: 

 0800 015 9559

Universal Credit: 

0800 328 5644

Homeless Aid UK:

 07973 214603

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